Fxcryptomarket provides legal documentation for clients to review before trading Forex, CFDs or any other financial product available.
Please ensure to read all legal documentation before opening a live trading account with Fxcryptomarket.

General Advice Warning

The information on this website is of a 'general' nature only and may contain advice that is not based on your personal objectives, financial situation or needs. You should therefore consider how appropriate the advice (if any) is to those objectives, financial situation and needs, before acting on the advice.

Hedging Policy

Fxcryptomarket maintains prudent risk management practices. Among other considerations, this involves the monitoring and surveillance of global markets, key risk events, and the trading activity of our clients. In general terms, we refer to this as the management of Market Risk. One way we manage market risk is by Hedging. This means that we may buy or sell the same instrument (but not necessarily of the same volume), to an external counterparty, known as a Liquidity Provider or Hedging Counterparty. If we choose not to hedge, we may be exposed to the outcome of the clients trading activity.

Factors which impact Fxcryptomarket decision to hedge may include, but are not limited to:

Internalisation of Trades

We are sometimes in a position where we may not need to hedge, (or we can hedge a smaller amounts) because we have both buyers and sellers of the same instrument or 'offsetting' trades.

Toxicity of Flow

Trades that are deemed to be predatory in nature, by deploying techniques including, but not limited to, latency arbitrage, the targeting high impact news events, or seeking to manipulate available liquidity.

Volume

Extraordinary volume of trades or total trade size is larger than our risk tolerance;

Liquidity

Insufficient liquidity in the underlying market.

Performance

The performance of a trading account or group of accounts.

Cash Balance

The amount of funds deposited may indicate a need to hedge all trades given it may represent large trade volume from an account(s) than permitted by our internal risk management policies.

Please contact us if you would like to receive a copy of our hedging policy. This policy is subject to change without notice.

Client Funds



Funds you deposit with us, including your net running profits, will be held separately from our money, in a dedicated account, and held and dealt with in accordance with the requirements of the Corporations Act.

We do not use client funds as capital, including working capital or for business purposes such as office rent, utilities and employee payroll and do not use retail client funds for counterparty margining obligations. Wholesale client funds may be used for counterparty margining obligations.

We perform daily and monthly reconciliations of the amount of reportable client money that, according to our records, we are required to hold in a client money account against the amount of reportable client money we are actually holding in that account.

We keep accurate records of the reconciliations we perform and will provide copies of these records to our clients within five business days of a written request (or such longer period as may be agreed in writing).

Margin Calls



Fxcryptomarket operates an automated "Margin Call" mechanism in an effort to mitigate the risk of a client's account falling into negative equity.

In order to maintain a position or a trade, your cash balance after running losses (equity) must not fall below 50% of the required margin. A breach of this threshold will result in the closure of your position(s), with the largest losing position/trade closed first. Before your trade(s) is closed, a warning will be issued on your trading platform if your account equity breaches 80% of your margin required, by means of red highlighting on your trade(s).

While this automated margin call process acts as a protection for both client and provider, market volatility, particularly surrounding news events, may result in additional losses. Holding a trade over the weekend may increase the risk of a 'gap' in price action, thereby triggering a margin call event at a lower level than the 50% threshold.

Fair Usage Policy



Fxcryptomarket is committed to providing the best possible service to all our clients, and to preserving the integrity and quality of our trading platform. If, in our reasonable opinion, we consider it necessary, we may manage your use of or access to our services as we see fit in the circumstances.

Data Protection



Fxcryptomarket is dedicated to protecting your privacy and safeguards your personal and financial information with maximum care. We employ leading security software and systems, and have strict procedures in place to protect your information.

Deceased Estates Policy



Our deceased estates policy is designed to provide practical help with the process for the release of trading account funds after the death of the account holder.

The Fxcryptomarket Deceased Estates Policy is designed to provide practical help with the process for the release of trading account funds after the death of the account holder.

Notify Us



Please notify us as soon as possible. You can inform us by phone, e­mail or mail on our contact page.

As soon as we are notified, we will freeze any sole accounts the deceased party has with us. Joint accounts will continue to operate as normal. Once all documents listed below have been received, we will transfer the account into the joint holder's name, keeping the same account number.

Required Documentation



In order to release the funds of the trading account we require the following documentation/information:

Certified copy of the will;
Certified copy of the death certificate;
Certified copy of the Grant of Probate or Letter of Administration (whichever is applicable);
Proof of your identity (as executor of the will), in the form of a certified copy of a passport or driver's license and
Details of the account which the funds are to be transferred to.

Timeframe



Once we have received all of the documentation/information set out above, the transfer will be processed within 2 working days. Please note that the submission of incomplete documentation/information will result in a delay.

Account Closure



Once the funds have been released, the account will be closed if it is in a sole name.

Dispute Handling


If at any stage you wish to lodge a dispute with Fxcryptomarket, please refer to our dispute handling procedure by clicking here.

Fxcryptomarket aims to provide superior customer service. In the event that you are dissatisfied with any aspect of our service, please give us the opportunity to investigate and answer your questions.

If you wish to lodge a complaint:

First compile all documents that relate to your complaint and any questions that you wish to have answered.

Inform the Fxcryptomarket's Support Team and/or your Account Manager with details of your complaint. You can refer your complaint to us via phone, e­mail or mail as per the details on our contact page. Please note that if you phone your complaint in then we may ask you to e­mail us the full details as well. We will then attempt to review the situation and resolve it within 2 business days if possible.

If the matter is not resolved to your satisfaction after the 2 days, we then have 45 days to further investigate and resolve the issue. We will communicate with you throughout this time period and may ask for further information.